Introduction

Thank you for choosing Land Stars Real Estate One Solutions. We value your trust and strive to provide the best possible service. This Refund and Returns Policy outlines the terms and conditions for refunds and returns related to our real estate services.

General Policy

Non-Refundable Services

Due to the nature of our real estate services, the following services are generally non-refundable:

1. Brokerage Fees: All brokerage fees paid for property transactions facilitated through our platform are non-refundable once the transaction is completed.
2. Consultation Fees: Fees paid for consultation services are non-refundable after the consultation has been conducted.
3. Membership Fees: Premium membership fees are non-refundable once the membership has been activated.

Refundable Services

In certain circumstances, we may offer refunds for specific services. These include:

1. Duplicate Payments: If a payment is made in error or processed multiple times, we will refund the duplicate amount.
2. Service Cancellations: If we are unable to provide a scheduled service, such as a property viewing or consultation, due to unforeseen circumstances, we may offer a refund or reschedule the service.

Refund Process

Requesting a Refund

To request a refund, please follow these steps:

1. Contact Us: Email us at [Email Address] or call us at [Phone Number] with your refund request, including details of the service, payment date, and reason for the refund.
2. Review: We will review your request and may ask for additional information or documentation to process the refund.
3. Approval: Once your request is approved, we will initiate the refund process.

Refund Timeline

• Processing Time: Refund requests are typically processed within 7-10 business days.
• Payment Method: Refunds will be issued using the original payment method. If the original method is unavailable, an alternative method will be arranged.

Cancellations and Rescheduling

Service Cancellations by Clients

If you need to cancel or reschedule a scheduled service, such as a property viewing or consultation, please notify us at least 24 hours in advance. While we strive to accommodate your request, cancellations made less than 24 hours in advance may not be eligible for rescheduling or refunds.

Service Cancellations by Land Stars Real Estate One Solutions

In the unlikely event that we need to cancel a scheduled service, we will notify you as soon as possible and offer an alternative date or a full refund for the service.

Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about our refund and returns practices.

Contact Us

If you have any questions or concerns about this Refund and Returns Policy, please contact us at: